Interview Skills Training

HR Ready – Interview Skills Training

Could your interview skills be better? Do you find the interview process a bit haphazard? Have you ever regretted a hiring decision you have made? If so, you are not alone.

The Interview

More than 40% of new hires are considered ‘bad hires’ within 18 months. This costs the UK billions each year. Alarmingly, some companies do not even recognise this as a cost to their business. They fail to factor in the recruitment and administration costs, advertising costs, time of the interviewers and others, loss of productivity, loss of morale of the team, impact on operations and, potentially, on customers.

The Interview has been the most common hiring tool for 100 years, but is it the most reliable? Not so much! Well, at least, not in those interviews where you chat to the candidate to see if you like them and — based on not much else — decide that they will be a good addition to the team. Fit is important, of course, but it’s not the only thing that matters. What matters is determining if the candidate has the skills to do the job.

Interview Strategy

How do you find those skills? What is your interview strategy? Have you planned what you want to ‘give and get’ from the candidate, and how will you do this? By guiding your candidate through questions related to what they have done in the past, you have a much clearer idea of what they can do. With better interviewer skills, you will be able to ask more targeted and relevant questions which will increase your ability to assess the qualities and skills of the candidate. Using better interview techniques may lead to making better decisions and can improve the overall quality of your team.

Consider these two questions:

  • “How would you deal with an unhappy customer?”
  • “Tell me about a time when you have had to deal with an unhappy customer and how did you resolve the issue?”

Which answer will more likely show you the candidate’s skills?

In question 2) you are asking for the candidate’s direct experience. Describing what they have done in the past in similar circumstances will give you better insight into the candidate’s experience and skills. This is known as behavioural based interviewing.

Other areas to consider

Other factors which may influence your hiring strategy include:

  • What skills and qualities do you want to add to your team?
  • If you’re not finding suitable candidates, can/should you widen your candidate pool?
  • Are you aware of you own unconscious biases, and how to combat them?
  • What skills might you need in the future for your team or your company; and, can you develop the skills you need in-house?

Invest in interviewing skills training and you may create a more efficient, inclusive and effective hiring process. Better training for the interviewers will pay you back in making better hiring decisions. Better hiring decisions can strengthen your team and your company and impact your profit margin.

 Please get in touch with a member of the team who will be able to support your further or 01223 641 017.